Chauffeur Privé VTC France
chauffeurs VTC
vtc chauffeurs
vtc chauffeur
Besoin d’un chauffeur privé ?
PREFEV calcule votre tarif instantanément et vous conduit, que vous partiez vers l’aéroport, la gare ou ailleurs. Service haut de gamme garanti.
Utilisez PREFEV10 : ‑10% sur votre premier trajet.
Why Choose Prefev?
Prefev simplifies your travels with a user-friendly web platform, offering a seamless and transparent experience. From booking to payment management, enjoy quality service and clear pricing. Our professional drivers and modern vehicles ensure comfortable and safe journeys.
Your Safety, Our Priority
We take pride in ensuring your safety with GPS-tracked rides and thoroughly vetted drivers. Enjoy complete peace of mind with every journey.
Clear and Transparent Pricing
At Prefev, we always display the fare before you book, allowing you to plan your journey with peace of mind. No hidden fees, just total transparency for hassle-free travel.
Exceptional Standards
Experience excellence with our professional drivers and modern vehicles. Your comfort is our priority, and we offer the flexibility to personalize your journey for a service that meets your expectations.
Book Your Ride in a Few Clicks and Be Ready to Go
Book NowJoin Our Team of VTC Drivers and Enjoy Numerous Benefits
Become One of Us
Customized Transportation Solutions for Businesses
Enjoy a personalized service tailored to your company's specific needs, with experienced and qualified drivers to ensure comfort and safety. Benefit from streamlined management with our online booking and tracking tools, and a team ready to assist you. Receive consolidated monthly invoices for better accounting management.
Simulate our pricesExplore Our Fleet of Vehicles to Suit All Your Needs
Elegance and Comfort
Enjoy Our Premium Services for Your Transfers to and from Airports and Train Stations
Help and FAQ
Yes, it is possible to modify your reservation. To do so, log in to your account and go to the "My Reservations" section.
There, you can make changes such as changing the time or pickup address.
Please note that additional fees may apply depending on the changes requested.
If you do not show up for the driver at the scheduled time, the ride will be considered a no-show.
In this case, late cancellation fees may apply according to our terms and conditions.
We recommend that you quickly contact our customer service to discuss possible options.
You can cancel your reservation by logging into your account.
Please review our cancellation policies for details on any applicable fees and the timeframe for free cancellations.
Generally, cancellations made more than 24 hours before the scheduled time are free, while fees may apply for late cancellations.
To obtain the invoice for your trip, log into your account.
Go to the "My Reservations" section and select the trip for which you want an invoice.
You will have the option to download or print the invoice directly from this page.
When the driver arrives at the meeting point, an email will be sent to you with their contact details. You can also contact our customer service, who will relay your messages to the driver.
Our drivers will wait for free for a certain period of time at the pickup address. After this period, additional waiting fees may apply. Please refer to our terms and conditions for more details.
The number of people allowed on board depends on the type of vehicle chosen:
For a sedan, business sedan, or green vehicle: up to 4 people.
For a van: up to 6 people.
Please note that the number of passengers does not affect the fare.
The fare does not vary based on the number of bags.
The number of bags allowed depends on the type of vehicle chosen:
For a sedan, business sedan, or green vehicle: up to 4 medium-sized bags.
For a van: up to 6 bags.
Yes, you can travel with your pet as long as it is in a cage or carrier.
The driver may cancel the ride if your pet is not properly transported.
However, assistance dogs are allowed to board the vehicle without a cage or carrier, provided the driver is notified in advance.
If you forgot personal belongings during your trip, you can contact the driver directly. Their contact details can be found in the confirmation email you received after your booking.
You can also contact our customer service at the following address: contact@prefev.fr. We will get in touch with the driver to help retrieve the forgotten item.
Our rides are assigned using an algorithm that considers several criteria, such as drivers' acceptance and cancellation rates, as well as their availability. We strive to distribute rides fairly among drivers to ensure optimal service for our customers and a fair distribution of opportunities for our drivers.
The waiting conditions vary depending on the pickup location:
Airports: Starting from the scheduled meeting time, the first 45 minutes of waiting are free.
Train stations and other locations: Starting from the scheduled meeting time, the first 15 minutes of waiting are free.
After these periods, a fee of €0.5 per minute will be charged.
Only the Prefev administrator can transfer a ride from one driver to another. In case of a last-minute emergency, please contact us immediately so that we can ensure the ride continues without interruption.
If your passenger wants to modify their trip, ask them to do so from their account by accessing the "My Reservations" section. Once the modifications are entered, the system will recalculate the route, and the fare will be automatically adjusted. The driver app will also be updated with the new information.
To become a partner, you must provide the following documents:
Identity card
Driver's license
Professional card
Kbis (company registration certificate) less than 3 months old
VTC (chauffeur service) registration certificate
Professional liability insurance
Vehicle registration certificate
Technical inspection report
RIR (restricted information statement)
RIB (bank account details)
To become a PREFEV partner driver, you need to:
Comply with the VTC profession regulations.
Have a vehicle that meets the standards.
Register through our online platform.
As a personal service provider, it is inevitable to encounter numerous customers each week, and disagreements may arise. In such situations, it is important to follow these guidelines:
Maintain a courteous and professional attitude.
Stay calm at all times.
Contact our support team at the end of the ride to report the dispute.
In a sedan, you can accept up to 4 people without extra charge, while a van can carry up to 6 people. If the number of passengers exceeds the authorized capacity, you have the right to refuse to take the additional passengers.
If the animal is in a bag or carrier:
As long as hygiene and safety conditions are met, we ask our partner drivers to consistently accept the transport of the animal.
If the animal is not in a bag or carrier:
If you are not comfortable transporting the animal this way, you have the right to refuse the passenger and their animal.
Exception:
Since 2005, the law allows guide dogs to be transported without a bag or carrier. No refusal can be accepted for this type of animal accompanying your passenger on a daily basis.
If a passenger causes damage to your vehicle, you have the right to request compensation. Inform the passenger that the cleaning and/or repair costs will be at their expense.
After carrying out the necessary cleaning or repairs, keep the receipt and send us a claim by email at contact@prefev.fr, accompanied by clear photos of the damage. We will handle the matter with the passenger, and you will be reimbursed if a refund is due.